Live Forever Health, Las Vegas
Delivered through the Health Launch Partners platform
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Live Forever Health, Las Vegas ("the Practice," "we," "us") is the medical practice that provides your clinical care. Our licensed clinicians review your health information, make clinical decisions, and supervise your care program.
The Practice works with Health Launch Partners ("HLP"), a management services organization that provides the technology platform, administrative support, and communication tools we use to deliver care. HLP acts as our business associate under HIPAA. That means HLP is contractually required to protect your health information to the same standards we are, and may only use it to support the services we provide to you. HLP does not make clinical decisions and does not practice medicine.
You may also have a relationship with a wellness partner, such as a gym, studio, or wellness business, that introduced you to our services. Wellness partners who help coordinate your care are also bound by written agreements requiring them to protect your information, and they can only see the limited information they need to support you. They cannot see your full medical record.
This notice describes the privacy practices of the Practice, and of HLP and our other business associates when they handle your information on our behalf.
This notice covers your protected health information, or PHI. That includes information that identifies you and relates to your health, your care, or payment for your care. Examples include your intake responses, lab results, prescriptions, clinical notes, and billing records.
For treatment. We use your health information to provide, coordinate, and manage your care. Our clinicians review your intake, labs, and history to make clinical decisions. Because our care is delivered asynchronously, this often happens through secure review of your records rather than a live visit. We may also share information with pharmacies that fill your prescriptions, laboratories that process your tests, and other providers involved in your care.
For payment. We use your information to bill for and collect payment for services. Our programs are cash pay. We do not bill insurance, which also gives you a specific privacy right described below.
For health care operations. We use your information to run the Practice well: quality review, clinician supervision and credentialing, compliance auditing, and improving how care is delivered. HLP supports many of these functions on our behalf under its business associate agreement.
Appointment and care reminders. We may contact you about your care, refills, lab work, or program steps.
Text messages. If you opt in to text messaging, we will send you service messages such as reminders and prompts to check the secure platform. We do not include medical details in the body of text messages. Message content is limited to what is needed to direct you to secure channels. You can opt out of text messages at any time by replying STOP, and opting out will not affect your care.
Email. Emails we send that contain health information are transmitted through an encrypted email service. If you email us from a personal account, we cannot control the security of your own email provider.
The secure platform. The primary place to view your health information, message your care team, and manage your program is your secure account on the platform.
We will not do any of the following without your signed authorization:
Use or disclose your information for marketing purposes
Sell your health information
Use or disclose psychotherapy notes, if any exist
Make any other use or disclosure not described in this notice
The law permits or requires us to disclose health information without your authorization in limited situations, including:
When required by law, such as in response to a court order or a legally valid subpoena
Public health activities, such as reporting to public health authorities or the FDA regarding drug safety
Reports of abuse, neglect, or domestic violence, where required or permitted by law
Health oversight activities, such as audits, investigations, and licensure actions by government agencies
Judicial and administrative proceedings
Law enforcement purposes, within the limits HIPAA sets
Coroners, medical examiners, and funeral directors
Organ and tissue donation, if applicable
Research, under strict conditions approved by a privacy or review board
To prevent a serious threat to your health or safety or that of others
Specialized government functions, such as military or national security requirements
Workers' compensation, as authorized by law
We limit every disclosure to the minimum necessary information for the purpose.
You have the following rights regarding your health information. To exercise any of them, contact our Privacy Officer using the information at the end of this notice.
You can inspect and receive a copy of your health information, including an electronic copy. We will respond within the timeframes HIPAA requires and may charge a reasonable cost-based fee for copies.
If you believe information in your record is incorrect or incomplete, you can request an amendment. We may deny the request in certain cases, and if we do, you can submit a statement of disagreement that becomes part of your record.
Because you pay for our services out of pocket and in full, you have the right to require that we not disclose information about those services to a health plan or insurer. When you request this, we must honor it.
You can ask us to limit how we use or disclose your information for treatment, payment, or operations. We are not required to agree to other restrictions, but if we do, we will honor them except in emergencies.
You can ask us to contact you in a specific way or at a specific location, for example only by email or only at a certain phone number. We will accommodate reasonable requests.
You can request a list of certain disclosures we have made of your information in the past six years, other than disclosures for treatment, payment, operations, and a few other exceptions.
You can request a paper copy at any time, even if you agreed to receive it electronically.
If a breach of your unsecured health information occurs, we will notify you as HIPAA requires.
We are required by law to maintain the privacy and security of your protected health information, to provide you with this notice of our legal duties and privacy practices, to follow the terms of the notice currently in effect, and to notify you if a breach compromises your unsecured information.
We may update this notice, and any changes will apply to information we already hold as well as information we receive in the future. The current version will always be posted on the platform and available on request, with its effective date at the top.
If you believe your privacy rights have been violated, you can file a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights. We will never retaliate against you for filing a complaint.
200 Independence Avenue SW, Washington, DC 20201 1-800-368-1019 www.hhs.gov/ocr/privacy/hipaa/complaints
When you begin care, we will ask you to acknowledge that you received this notice. Your acknowledgment is not a waiver of any rights, and care is not conditioned on signing it.